Kenya to review quality of service parameters for mobile operators

Safaricom Chief Executive Officer Robert Collymore address journalist during the release of the company results on November 10 2010.

Safaricom Chief Executive Officer Robert Collymore address journalist during the release of the company results. File photo

The tussle between  Safaricom and Communications Authority of Kenya (CAK) over renewal of its license will be  resolved amicably.

CCK Director General Francis Wangusi on Tuesday said negotiations are ongoing between Safaricom and CAK ahead of  the license renewal in June this year.

The Authority had earlier indicated that Safaricom’s license shall be renewed based on the quality of service check list.

However following Tuesday’s meeting in Nairobi between the mobile operators and CAK,  it emerged that the Quality of Service indicators are set for review.

Wangusi said the Authority is in the process of outsourcing the quality of service measurement in order to infuse efficiency.

“The mobile network operators have agreed to discuss the methodology and parameters for measurement of the Quality of Service with the Authority to address future measurements in view of the changing dynamics in the sector,” he said.

This can be read as reaction following Safaricom’s displeasure over the ratings which indicated that it failed to meet the minimum score of 85 per cent.

In its review of the 2012-2013 assessment period, the Communications Authority of Kenya (CCK) said Telkom Kenya Limited had the highest Quality of Service  score of 62.5 per cent, while the three other operators ( Airtel Kenya Limited, Essar Kenya Limited and Safaricom Kenya Limited) were rated at 50 per cent out of the set minimum score of 80 per cent.

Overall, all the operators met the Key Performance Indicators (KPIs) in respect to RX Level, Call set up time, Handover Success Rate and Call drop rate in the current assessment period. The KPIs that were not been met by any of the operators in the current assessment period included call block rate, completed calls and call set up success rate (CSSR).

The Tuesday meeting partly discussed the declining performance in delivery service to mobile users.

Overall, all four mobile operators failed to meet the compliance target of 80 per cent. The Quality of Service assessment framework is based on eight Key Performance Indicators (KPIs) and a well-defined assessment methodology that were adopted in 2008/09.

On Tuesday also, the operators endorsed the recent Kenya Information and Communications Act (Ammendment) of 2013 gazetted on January 20, 2014 saying it will give impetus to the growth of the sector. The operators also embraced the Kenya Information and Communications  (Registration of subscribers of Telecommunications Services) Regulations, 2014, which will be promulgated by the CAK soon.

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